Privacy Policy for Brewhaven Collective
At Brewhaven Collective, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our site, interact with our services, or make purchases from us.
1. Information We Collect
We collect various types of information to provide and improve our services to you:
- Personal Information You Provide: This includes information you voluntarily provide when you make a reservation, place an order, sign up for our newsletter, participate in a survey, or contact us. This may include your name, email address, phone number, and payment information (processed securely by third-party payment processors).
- Browsing Information: We automatically collect certain information when you visit our site, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This helps us understand how our site is used and improve your experience.
- Transaction Data: Details related to products and services you have purchased from us, including coffee beans, brewing equipment, catering services, or participation in community events.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- To provide and maintain our services, including specialty coffee brewing, artisanal pastries, light brunch and lunch options, catering services, and retail.
- To process your orders and transactions.
- To communicate with you about your orders, inquiries, services, and promotions.
- To improve our products, services, and site functionality.
- To personalize your experience on our site and recommend products or services that may interest you.
- To manage community event registrations and participation.
- For internal analytics and research to better understand customer preferences and market trends.
- To comply with legal obligations and protect our rights.
3. Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: We may share information with third-party service providers who perform services on our behalf, such as payment processing, website hosting, email delivery, and customer support. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.
- With Your Consent: We may share your information with your explicit consent.
4. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
5. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- The right to access the personal information we hold about you.
- The right to request correction of inaccurate personal information.
- The right to request deletion of your personal information (subject to certain legal limitations).
- The right to object to the processing of your personal information.
- The right to withdraw your consent at any time where we rely on consent to process your personal information.
To exercise any of these rights, please contact us using the details provided below.
6. Cookies and Tracking Technologies
Our site may use "cookies" and similar tracking technologies to enhance your experience, analyze site usage, and assist in our marketing efforts. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. Please note that if you disable or refuse cookies, some parts of our site may become inaccessible or not function properly.
7. Links to Other Websites
Our site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
8. Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Brewhaven Collective
- 2847 Fitzroy Street, St Kilda, VIC, 3182, Australia